Rock Hall Updates
The Rock & Roll Hall of Fame is Now Open - What You Need to Know
We are thrilled to welcome visitors to the museum. Advance tickets are required and available online. Following the recommended guidelines of Ohio Governor DeWine, the CDC, public health officials, and infectious disease experts, we are ready to reopen with the following in place:
- Advance online ticket purchase at tickets.rockhall.com
- Masks ARE required of visiting fans and staff
- CLEan Committed including daily continuous cleaning
- Hand sanitizing stations throughout the building
- Safe social distancing
- Temperature checks prior to entry
- Limited capacity with timed ticketing
- Plexiglass shields at check out
- Credit card and mobile payment only
Updated Hours of Operation
- The museum is open daily 11am to 5pm
All museum tickets will be available online only. Fans can choose available time slots for entry while purchasing tickets online. There is limited capacity per each available time slot to better spread out visitors during their trip inside the museum. Please arrive within 15 minutes of your entry time. If you arrive outside that window, you will still be admitted but may experience a short wait. If your tickets require ID verification at the door please have that ID ready when you check in. These times should best reflect your intended arrival time. They do not correspond to a specific timed tour, as the Rock Hall is a self-guided experience. Once in the museum, you are permitted to tour until we close at 5pm.
What to Expect When You Arrive
When arriving at the museum, all fans will enter from the front plaza at a singular entry point.
- Prior to entry, nurse trainees will conduct a non-invasive health screen for all visitors by taking temperatures using touch free thermometers and asking a brief series of questions
- Anyone who has a confirmed temperature over 100.4°F or is displaying any symptom of COVID-19 (including fever, sore throat, runny nose, cough or difficulty breathing) or who has been in contact with anyone who is under observation or self-quarantining will not be permitted entry (any pre-purchased admission tickets will be honored at a later date)
All visitors and staff are required to wear a mask while at the museum, both inside and on the outdoor plaza. Those who arrive without a mask will be given a complimentary one-time use surgical mask. Rock & Roll Hall of Fame designed masks will be available for sale in the museum store. Visitors (alone or with their group) may remove their masks to eat, drink, or take a break once seated at a table in the café or outside on the plaza as long as they remain socially distant.
Cleanliness and Safety Updates to the Museum
We're following all health and safety protocols outlined by the State of Ohio and are committed to fulfilling our mission to engage, teach, and inspire through the power of rock & roll while providing a world-class experience for fans.
We utilize cleaning products and protocols that meet EPA and artifact care guidelines and are effective against viruses, bacteria and other airborne and fluid pathogens. Some of the new health and cleanliness protocols put in place include:
- CLEan Committed including daily continuous cleaning
- Hand sanitizing stations throughout the museum
- Fans must maintain two guitars distance (6') away from others
- Hands free doors
- Credit card and mobile payment only with plexiglass shields at checkout
- One-way path through exhibits and store
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces.
Your Museum Experience
Our current special exhibit, Play It Loud: The Instruments of Rock & Roll has been extended through the end of the year. It is available to view with general admission and is located on levels 0, 4, 5 and 6.
The Power of Rock Experience on level 3 as part of our Hall of Fame floor is open and included with daily admission.
Some theaters and interactive experiences have been temporarily closed to visitors, signs will direct you inside the museum. As we monitor reopening progress we will make updates about theaters, exhibits and experiences here and on our virtual exhibit guide. You can explore the museum level-by-level for a comprehensive look at what you'll experience during your visit, from the Roots of Rock to our Hall of Fame and even today's popular artists in Right Here, Right Now.
Updated Visitor Services and Accessibility Information
We've modified some of our offerings for the health and safety of our visitors. If you are looking for additional information regarding accessibility needs for your group, please visit our Accessibility page for more details. Changes to protocol include:
- Complimentary coat and bag check is temporarily not available, please do not bring any luggage or items not allowed inside exhibits to the museum
- Sensory kits will are temporarily not available; if a visitor needs some relief please ask a staff member as there are designated quiet spaces in the museum
- All water fountains are turned off. Fans can bring in their own bottled water or purchase onsite
- All shared headphones and touch screens are turned off and instead display messages encouraging social distancing, hygienic tips and wayfinding
- Visitors will follow a single direction path from Level 0 to Level 5, including escalators, elevators and stairs
- Prohibited items at the Rock Hall include, but are not limited to:
Firearms and ammunition
Pocket knives (longer than 2 inches)
Flammables/combustibles (i.e., gun powder, liquid fuels)
Coolers (unless they contain medical supplies)
Any item that can’t be inspected
Museum Store and Cafe Updates
Shoppers will follow a single traffic pattern to facilitate proper social distancing while in the store. Check out lines are marked on the floor to ensure social distancing while checking out. We will only accept credit card or digital pay options for purchases, we cannot accept cash at this time. Cashiers will be required to wear masks and work behind plexiglass stations at each register.
You can always shop online at rockhallstore.com
The All Access Cafe and outdoor food truck will be open for visitors. We've modified the dining experience for fans and have the following updates:
- Fountain drinks will be replaced by 20oz bottled Pepsi products only
- Orders will be served with pre-packaged condiments
- Prepackaged, disposable flatware is available for use
- All cafe staff is required to wear masks
- There is reduced seating in the Café in accordance with Ohio restaurant standards
- The plaza seating has been reconfigured in accordance with Ohio restaurant outdoor standards
- Guests can remove their masks to eat/drink once seated at a table with their affinity group
- Staff follows all enhanced cleaning protocols including deep cleaning of café trays
The Rock & Roll Hall of Fame’s Health & Safety Standards Plan guides our reopening with an emphasis on ensuring the health and safety of our staff, visitors and community. This plan, based on CDC, OSHA, and JobsOhio Responsible Restart Ohio guidelines, was created by a staff task force in consultation with peer museums and attractions and has been reviewed by a University Hospital infectious disease specialist.
Rock & Roll Hall of Fame Induction Ceremony 2020 - Updates
Due to the ongoing COVID-19 pandemic, the Rock & Roll Hall of Fame will replace the live 35th annual Induction Ceremony with an exclusive special honoring the class of 2020 Inductees. The program will air on HBO and HBO Max Saturday, November 7, 2020 at 8 p.m. EST.
Ticketmaster purchasers will automatically be issued a refund to their account.
The 2021 Rock & Roll Hall of Fame Induction Ceremony will move to the fall with the 36th Induction Ceremony returning to Cleveland.
If I purchased Induction tickets via Ticketmaster, what do I need to do to get a refund?
The good news is that within about 30 days, Ticketmaster will automatically refund your ticket order amount (except for any UPS fees) to the method of payment used for purchase. You will receive an email directly from Ticketmaster with details. For tickets purchased through a third-party, we suggest you contact them directly.
How can I view the Induction Ceremony? What will the program include?
The 2020 Induction Ceremony exclusive special will air on HBO and HBO Max on Saturday, November 7, 2020 at 8 p.m. EST. It will feature acceptance speeches, interviews with Inductees and artists by whom they’ve been influenced, archival content and more.
What will happen with future Rock & Roll Hall of Fame Induction Ceremonies?
Looking ahead, Induction will move to the fall starting in 2021 with the 36th Annual Rock & Roll Hall of Fame Induction Ceremony returning to Cleveland. The ceremony will be held in Cleveland every other year after that. Timing for the Fan Vote will adjust accordingly with the Nominating Committee.
When can I check out the 2020 Inductee exhibit at the Rock & Roll Hall of Fame?
The 2020 Inductee Exhibit telling the story of this year’s class through personal artifacts will open to the public on Friday, August 14, 2020
How else can fans celebrate the 2020 Inductees?
In addition to the 2020 Inductee exhibit, you can also celebrate 35 years of Induction with an special digital and physical photography exhibit, All Access: Photography by Kevin Mazer, listen to career-defining playlists for Inductees on the Rock Hall’s Spotify channel, and shop the Rock Hall’s online store for a great selection of Inductee merchandise.
Cleveland, Ohio 44114